Kathleen Wolf on Navigating Difficult Conversations with Patients

April 28, 2017
Kathleen Wolf, RN, BSN, MBA, NEA-BC

Kathleen Wolf, RN, BSN, MBA, NEA-BC, discuss how nurses can tackle difficult conversations with patients.

Susan Cobb, PhD, RN-BC, Fox Chase Cancer Center, discusses how to approach difficult conversations as a nurse.

At Fox Chase Cancer Center, staff receive a Caring Behaviors educational segment that goes through one-to-one conversations with patients. This training covers how to be present in the conversations, eye-contact, touch, and communication. These techniques can be used during difficult conversations. There are also opportunities for ongoing education through other nurse mentors, and support from other specialists, including pastoral care.