Susan Cobb, PhD, RN-BC, Fox Chase Cancer Center, discusses how to approach difficult conversations as a nurse.

At Fox Chase Cancer Center, staff receive a Caring Behaviors educational segment that goes through one-to-one conversations with patients. This training covers how to be present in the conversations, eye-contact, touch, and communication. These techniques can be used during difficult conversations. There are also opportunities for ongoing education through other nurse mentors, and support from other specialists, including pastoral care.

Videos

Kathleen Wolf, RN, BSN, MBA, NEA-BC, discuss how nurses can tackle difficult conversations with patients.

Kathleen Wolf, RN, BSN, MBA, NEA-BC

Articles

Kathleen Wolf on Navigating Difficult Conversations with Patients