Carmela Hardy on Telephone Triage to Ease Patient Anxiety

Carmela Hardy, RN, Regional Cancer Care Associates, Central Jersey Division, talks about how a telephone triage system helps ease patient anxiety in an outpatient chemotherapy setting.

Though patients are given instructions during chemotherapy, they often forget protocol. So when a patient experiences a symptom such as nausea and vomiting, it can be very concerning for them. Hardy emphasized that some of this stress is relieved thanks to the telephone triage system implemented at their outpatient facility, because patients know that they can call and get advice if something were to happen.