PENNY DAUGHERTY, RN, MS, OCN, ONN-CG

A nurse navigator uses a simple tool to help a forgetful patient overcome a barrier to care.

Metrics and benchmarks are a vital part of the value proposition behind navigation, but these vignettes illustrate how even the smallest gesture can make a big difference for our patients.

When we, as navigators, wake up each morning, we never know what we will be asked to accomplish in the care of our patients and their families.