Anne Kolenic on End-of-Life Communication Skills Training

May 23, 2013
Anne Kolenic, RN, BSN, OCN

Anne Kolenic, RN, BSN, OCN, University Hospitals Seidman Cancer Center, Cleveland, Ohio, discusses the importance and implementation of end-of-life communication skills training for the oncology nurses.

Anne Kolenic, RN, BSN, OCN, University Hospitals Seidman Cancer Center, Cleveland, Ohio, discusses the importance and implementation of end-of-life communication skills training for the oncology nurses.

At the University Hospitals Seidman Cancer Center, there was a movement towards the importance of outcome-based learning in nursing. Kolenic developed a two-part series for nurses to attend one session with didactic content, case studies, and interactive role playing before a six-week break. During the six-week break in sessions, nurses were required to implement a new skill.

After six weeks, the novice nurses were brought back for feedback. Kolenic says that all of the nurses applied their new skill and had increased confidence. A big finding from the training program was how much the nurses valued hearing stories from experienced nurses.