Colleen Jennings on Improving Follow-Up Phone Calls
Colleen Jennings, RN, BSN, HN-BC, discusses how to improve follow-up phone calls.
Colleen Jennings, RN, BSN, HN-BC, of Cancer Treatment Centers of America at Eastern Regional Medical Center, discusses the initiative their center took to improve discharge follow-up calls.
The nurses found that many patients, once discharged, did not have proper knowledge of their follow-up care and often weren’t taking their medications properly. In response, the nurses developed a standardized script for the follow-up telephone call that emphasized medicine education, including a medicine reconciliation form, and organizing the patient’s follow-up appointments. This program allowed nurses to advocate for their patients to ensure that they took charge of their care after leaving the center. The improvement was shown in the percentage of patients asking for follow-up instructions which dropped from 35% to 8%.
Oncology Nurses Provide Patients an Avenue to Supportive Care
November 12th 2019Palliative care is often associated with a patient entering end of life treatment and giving up on their treatment, but that isn't the reality of what id can do for patients. And oncology nurses can help guide patients to the right supportive care for them.
Hyman B. Muss Discusses the Importance of Nurses in Treating Pregnant Women With Breast Cancer
March 23rd 2016Hyman B. Muss, MD, professor of medicine at the University of North Carolina School of Medicine, discusses the vital roles that nurses play when it comes to treating pregnant women with breast cancer.
